New Perspectives
Is program accreditation worth the trouble? by
Clarence Chaffee
2006/10/17 06:47 PM
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Uncategorized
I have had a number of conversations lately with clients considering applying for NCCA or ANSI accreditation of their certification programs. While they all understand that the process of achieving accreditation is complex and time consuming, it is very [read more]
Certification and Competency by
Clarence Chaffee
2006/09/17 08:30 PM
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Uncategorized
At the recent ASAE meeting, I listened to an attorney’s advice to attendees that they should not promote their certification program as providing any assurance of competency. His logic was compelling and just what you would expect an attorney to say – basically that even certified people [read more]
What does Caviart mean? by
Clarence Chaffee
2006/08/14 07:20 PM
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Uncategorized
One of the questions we get asked most often is about the meaning of our name - The Caviart Group.
The name “Caviart” was created by combing two words that reflect the values and beliefs of our company.
“Caviar” – meaning something considered to be the [read more]
Why we need to redefine customer service in testing by
Clarence Chaffee
2006/07/30 08:55 PM
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Uncategorized
The Ritz-Carleton Hotel Company has made its name synonymous with excellent customer service. Not that I get to stay at one very often, but I think that it is pretty fair to say that taking a test is as just about as far as you can get from staying at a Ritz. Perhaps though, if we included [read more]
